Wow! What can I say. I live in Australia and recently ordered some flowers for my sister who lives in San Francisco. Firstly, I hadn't provided the complete address for delivery and second when the team at Silvestri tried to deliver the flowers they realized my sister was not in town. Not wanting the flowers to wilt over the weekend, they went through the effort of calling her and delivering the flowers to her location. If that's not the best customer service, I don't know what is! The flowers look fabulous too and apparently smell amazing. 5 stars on all accounts.
I used Flowers By Silvestri for a quickie wedding and ordered some peony table arrangements and a peony wrist corsage- they were perfect on the wedding day and I got exactly what I wanted, within my teeny tiny budget after seeing some relaxed, informal wildflower arrangement examples on her great website, and the guests really liked the little glass pot arrangements which fit perfectly in car cup holders! Cute tiny little location in a residential area, with cute bunnies living in the window.
After picking up an order in Burlingame and being completely disappointed we drove by Silvestri and decided to walk in... What did we have to lose. Silvestri was the best we found in the area. We ended up buying from them.